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You must have clicked yes when asked if you trust this computer. Thank you! I cleared the cookies on Chrome and tried logging into again and it prompted me to request the passcode! I will remember this for the future in case I forget and check the 'remember this device' box by mistake when using one of the sites I have 2FA activated. If you don't want this to happen, you can say no, or you can use private or incognito mode which disables saving of those cookies.ĭelete your cookies in the browser that is doing this. This is a quite common feature of many web sites that use 2FA If so a cookie, often with a limited lifetime is stored specific to that browser that bypasses the 2FA just for that device using that browser. You are given an option to say if the computer you are using is a trusted device. It is typically done through cookies in your browser. I doubt it has anything to do with IP addresses.

Keep this dedicated computer away from internet surfing and email clicks.

#REGISTER VIP ACCESS WITH FIDELITY PASSWORD#

I recommend you use a computer solely dedicated to financial transactions, operating system always immediately updated, and a strong password to login into your computer. Many companies are also struggling with voice recognition security. I believe this has nothing to do with accepting login account storage with your userid/password. Vanguard has true 2FA, where a passcode is always sent to your phone even if they recognize your IP address. It appears Fidelity has elected for users to bypass a passcode being sent on computer's IP addresses that they recognize.

#REGISTER VIP ACCESS WITH FIDELITY HOW TO#

I did not check the 'remember this computer' box on either Safari or Incognito so I could use those going forward but I am hoping I can figure out how to get Chrome to reset as that is my default browser with all my bookmarks.

Next, I shut down the MacBook and then rebooted to see if Chrome would also now ping me to request the passcode but it brought me right into the Fidelity language page without requesting the passcode. Thank you! I tried with the same computer (MacBook) but by opening up a) Safari and then b) Incognito under Chrome and sure enough both pinged me to ask for the passcode. This should definitely prompt you for your 2FA code. Try loggin in from a completely different computer. This might prompt you for your 2FA code.Ģ. Open a “private” or “incognito” tab from your browser and try logging in. Maybe you gave some indication to the site that you would like to skip 2FA from this computer in the future?ġ.

#REGISTER VIP ACCESS WITH FIDELITY CODE#

If you answer “yes”, the site won’t prompt you for your 2FA code for future logins from that computer. Often, sites with 2FA allow you to say that you ”trust” the computer you are using. I don't know if these factors mean anything but I always use the same computer, a MacBook, to access my account and I always use Chrome as the browser.Īre you using 2FA via SMS or the Symantec VIP Access app? My security setting on the website says I have 2FA activated anytime I check it so I am not sure what to do next to get it working again. They said that should fix it but I went back in after the call and it still allowed me into the account without the passcode. Today I called into Fidelity to see if they could figure out what the issue was and all they could think to do was reset the authentication. I have never once had an issue where my Vanguard account let me in without requiring the one-time passcode. I had it set up to call me with the one-time passcode but now when I enter my username and password it lets me right into my account.

It worked correctly for a while but then it just stopped. Has anyone had an issue with Fidelity's two-factor authentication (2FA) not working? I set 2FA up several months ago with Fidelity.

Register vip access with fidelity